Lead Management Tool

Our Lead Management System enables brands and retailers to capture & manage new customer leads across all sales channels.

Key Benefits

• Captures All New Customer Leads Across All Contact Points - Email, Chat, Phone & In Store Visit
• Stores 360 degree view of customer interaction
• Easily assign leads to correct sales resources
• Quickly find customers using built in search & browse
• Improve close rate with timely follow up
• Improve visibility into sales pipeline

Product Features

• Integrate with legacy IT systems via web services
• Search for customers by keyword, date, brand
• Browse for customers by date, lead type, brand
• Reminder task tool
• Interfaces with Digital Catalog & Email Tools
• Captures Events Registrations and Catalog Requests
• Registers Customers for Newsletters & Store Events
• Built in De-duplication to Ensure Clean Database
• Built in Lead Routing and Assignment Tool
• Reports: Leads, sales, by rep, by channel by date